Return and Refund Policy

We want you to have a pleasant shopping experience with our women’s and kids’ dress products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return if:

• The item received is damaged, defective, or incorrect.
• The return request is made within 7 days of delivery.
• The product is unused, unwashed, and in its original condition with tags and packaging intact.

Products that show signs of use, washing, or damage caused by the customer will not be eligible for return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or washed clothing
• Items without original tags or packaging
• Products damaged after delivery due to misuse

3. Return Process

To initiate a return, customers must contact customer support with the following details:

• Order number
• Reason for return
• Photos of the product (if damaged or incorrect)

Once the request is reviewed and approved, instructions for returning the product will be provided.

4. Return Shipping

In case of damaged, defective, or wrong products, the return shipping cost will be covered by us.

If the return is requested for any other reason, customers may be responsible for the return shipping charges.

5. Refund Process

After the returned product is received and inspected, the refund will be processed.

Refunds are usually completed within 5–7 business days after the product is received and approved.

6. Refund Method

Refunds will be issued through the original payment method used during the purchase. Processing time may vary depending on the bank or payment provider.

7. Exchange Policy

If customers receive a damaged, defective, or incorrect item, they may request an exchange instead of a refund, subject to product availability.

8. Late or Missing Refunds

If you have not received your refund within the expected time, please check with your bank or payment provider. If the issue persists, contact customer support for assistance.

9. Customer Support

For any return or refund-related questions, customers can contact customer support through the support email available on the website.